top of page

TERMS & CONDITIONS

CUSTOMER CARE

Legal terms

1. The act of accessing and using this website ("this website") is governed by the following terms ("these Terms") and related laws and regulations. In these terms, WellCare Asia Pacific is referred to as:

1. This website is for your personal use and consumer use. Unless otherwise specified, all information or materials that constitute the content of this website are designed to provide information related to the products of Well Care SG in the Asia-Pacific Region.WellCare has tried its best to ensure that the information, materials or content of this website are correct and complete (refer to Article 8 for details), but the information or materials on this website do not constitute nor are they regarded asWellCare's statement or guarantee that all products on this website are available for purchase or can be purchased in all regions.

2. All content appearing on this website, including but not limited to text, patterns, names, trademarks and symbols ("Content"), is the property of WellCare or has been fully authorized to WellCare for use.Without WellCare's express announcement on this website or written consent, it is strictly prohibited to modify, change, transmit, reproduce, copy, record, scan or use this content for any purpose or in any form or device.

3. Without the express written consent of WellCare or the third-party owner, all content on this website shall not be deemed to have agreed to any license or authorization for any trademarks, graphics and texts listed on this website.

4. You agree not to decode, reverse engineer or disassemble the software, other products or processing methods that may be linked to this website; do not add passwords or products in any way, or manipulate the content of this website to affect the experience of other users; nor do you mine, collect or retrieve any data.Your use of such information on any other website (including but not limited to the display of this website, the information on this website, or the information on other websites downloaded from this website without WellCare express written consent) is prohibited.

5. Unless otherwise specified, all information and materials supplied by you and/or provided to this website will be subject to the personal information and privacy Policy. Therefore, you must bear full responsibility for the information and materials you provide, and you should agree to provide only correct and updated information and materials.Children and minors under the age of 18 must obtain the consent of their parents or legal representatives to use this website.

6. WellCare will automatically track and collect information that cannot be identified as individuals (such as the use of tracking technologies such as Cookies). Our policy on the use of such tracking technologies is set out in the Personal information and Privacy Policy.

7. WellCare will make all reasonable efforts to provide accurate and updated information on this website, and maintain and take necessary measures to maintain transaction security, but you agree that the information, products and services on this website are provided on an "as is" basis (see also Article 8).

8. WellCare does not expressly or implicitly represent and guarantee the correctness, completeness, credibility, operability, or legality of the information, products and services on this website, including but not limited to commodity circulation, suitability for specific purposes, and non-infringement of the rights of third parties.And at any time, WellCare will not make any warranty or statement that the link to this website will not be disconnected, error-free or virus-free.

9. Except as expressly provided by law, WellCare, its directors, supervisors or employees, except in the case of intentional or gross negligence, shall not be liable for any result caused by your direct or indirect use of this website, or for any error or negligence that is not attributable to WellCare, its directors, supervisors or employees, etc., regardless of whether such liability is based on contract or tort claims.

 

10. This website provides links to websites operated by other people ("third-party websites"). Such websites may also have links to this website. WellCare is not responsible for third-party websites.You link to third-party websites and use or rely on the information provided by such websites at your own risk, and you should also provide your personal information on such websites at your own risk. WellCare shall not bear any obligations or responsibilities for the foregoing.WellCare shall not be liable for any loss or damage caused by you or a third party due to any access (including but not limited to suspected viruses obtained from this website and any purchases made through this website) or failure to access this website, or due to the use of the content of this website (including we have the right to access or most of all information and materials prepared by third parties and posted on this website).In addition, WellCare is not responsible for the loss and damage caused by electronic transmission interruption, program errors, viruses, or other factors that are not attributable to WellCare when you use this website, including but not limited to data loss or leakage, transaction failures, transaction errors, etc., WellCare is also not responsible.

11. This website includes products and services produced and sold by WellCare and other Weile authorized brands.WellCare will not provide medical advice directly or indirectly, and any information on this website should not constitute medical advice.You understand and agree that any advice provided by us on your health problems is provided from a nutritional perspective, not from a medical perspective. Therefore, we do not directly or indirectly give medical advice or prescribe instructions for fasting or diet, and are not prepared to diagnose or prescribe any diseases. You also agree that any nutritional advice is general and not personal.

12. If you need medical advice, or are not sure whether the products discussed or supplied on this website are suitable for you, please consult your physician or a qualified professional.

13. Unless expressly provided by law, the company shall not be liable for direct, indirect, special, derivative or punitive damages caused by your use or reliance on this website or other websites linked to this website, regardless of whether the damage is due to contract, tort or negligence, except for personal injury or death caused by our gross negligence, or caused by deliberate deceptive misrepresentation. This is not the case.
 

2. Purchase goods through this site

1. Only people who are 18 years old and above can purchase products on this website.Those under the age of 20 should obtain the consent of their parents or guardians to purchase products.

2. All information on this website can only be regarded as a discussion or invitation, not a proposal, offer or commitment to sell or supply any products or services.When you place an order through this website, you are purchasing from us the products you selected on this website in accordance with these terms. When you place an order through this website to purchase any products, you will receive an email confirming receipt of your order and listing the details in the order. We will also inform you via email whether any products you ordered cannot be obtained.When you receive an email replying that we have received your order, it does not mean that we have accepted your order/proposal or that we propose to sell products to you. Only when you receive a call or email from our customer service specialist confirming the product delivery details to confirm that the order is established can you confirm that your order has been accepted.Under no circumstances will we deliver the product you ordered/proposed to purchase unless your credit card information is successfully authorized or we receive all and valid cash payments for the product.

3. We will make all reasonable efforts to ensure that the product pricing and other detailed information (including information about available gifts) on the website are correct. However, we reserve the right to change such prices and detailed information without notice, and have the sole right to replace any gifts on the website with equivalent items.If WellCare finds that the product pricing, quantity, specifications or other product information on the website are incorrect due to laws, policies, procedures or human factors, WellCare may refuse or cancel the order that has not yet completed the payment (including the credit card transaction that has not yet completed the payment) due to such error messages. , .The prices listed on this website include tax and are only applicable to purchases made through this website, so the prices may be different from the prices of the same products purchased through other methods.

4. All payments will be sent to users of products and services through WellCare financial department or a third-party credit card processing company.The relevant payment methods and terms and conditions have been listed on this website, but the company may still decide to change the payment method depending on the situation, and the notice of the change will be posted on the website, but it will not affect the accepted orders.If payment is designated by a third-party credit card, except for the written consent form signed by the credit card holder and accompanied by proof of identity, agreeing to pay for the goods ordered by the purchaser with its credit card, this website will only accept credit card (only VISA, Master or JCB card, AE) payment if the name of the credit card matches the purchaser, and it depends on whether the financial institution issuing the credit card agrees to pay by credit card.We shall not be liable for any reason for the refusal of such financial institutions to accept or pay, or for any conditions or regulations imposed by such financial institutions on the payment of such payments. Such matters shall be handled entirely by you and the financial institution, and you will not be liable to us for any related losses, damages, costs or expenses caused by the use of credit card payments, including any fraud or forgery.

5. You understand that any breach of contract, negligence, omission, intentional mismanagement, etc. when you use this website, or your breach of contractual obligations under these terms, may cause the company to suffer loss or damage, the company reserves the right of legal recourse for this.

6. These terms and order terms have clearly stated our relevant responsibilities and obligations for the products you purchase through this website and any services related to it, and unless expressly stated here, we will not be subject to any warranty, terms or conditions, except as otherwise provided by law.

7. We reserve the right to amend, modify and change these terms and order terms at any time in accordance with our wishes, and we will post the changes on the relevant pages of this website to remind you to pay attention.The revised, modified and changed terms shall not affect the orders already accepted by WellCare.However, your continued use of this website and placing orders after that shall be interpreted as your acceptance of any amendments, modifications and changes to these terms.

8. You agree that any products or services purchased from this website are for personal use only and may not be sold or resold for commercial profit-making purposes.

9. If, after careful consideration and reasonable judgment, we believe that the order or gift has violated our terms and conditions, or violated any relevant laws or regulations, we reserve the right to cancel the order, gift or reduce the quantity of any order or gift.

10. Although we are fully prepared to provide our membership services for a long time, we reserve the right to modify or suspend any membership services if membership services or discounts become unfeasible due to competition in the business environment.

11. In accordance with the personal information and privacy policy, any opinions, suggestions, ideas, questions, data, patterns, photos, information or other materials ("contributions") that you provide to WellCare on or through this website ("contributions") are public and non-proprietary.All contributions are Xingkang assets, and WellCare may use all or part of the contributions (including but not limited to use in other channels or media) when it deems appropriate, without paying you or any third party any fees.When providing or transmitting a contribution, you guarantee that you are the owner of the contribution or have the right to use it, and that WellCare use of the contribution will not infringe the rights of any third party.You understand that WellCare has no obligation to use contributions, and once WellCare chooses to use contributions, it does not attribute or specify you as a contributor obligation.

12. You agree not to post or transmit any information that violates, threatens, slanders, destroys reputation, is disgusting, pornographic, or blasphemous, or any information that constitutes or encourages behavior that may be found to be in violation of criminal law or any laws and regulations.We reserve the right to delete any unpleasant or controversial information.If you violate these terms, WellCare has the absolute right to restrict your access to this website or terminate your user account.

13. In view of the circumstances agreed in the preceding paragraph, you agree that for any loss, damage or cost caused by your violation of any law, regardless of direct, indirect, actual, occasional, derivative or punitive damages, you shall compensate WellCare for all losses and damages and protect WellCare from any third party's request, recourse and claim for damages.

14. If you believe that any information on this website infringes the copyright or other intellectual property rights owned or controlled by you, please notify us in the following ways: Contact us; or customer service hotline 54147291 (Monday to Friday 09:00-17:00)

15. We reserve the right to change these terms at any time without notice, and such changes will take effect immediately when they are posted on this website.

16. You agree that your use of this website will be regulated by Taiwan laws and regulations.If there is any dispute, you agree that the Taipei District Court shall be the competent court of first instance.

Three, disclaimer of warranty

Disclaimer WellCare does not and will not provide medical advice.All content (“content”) available on or through this website, including text, graphics, images and information, is for general information purposes only.The content of WellCare is not a substitute for professional medical advice, diagnosis or medical treatment.

Do not ignore professional medical advice or delay seeking advice because of the content you have read on this website. Do not rely on the information on this website to seek professional medical advice.We are not responsible for any advice, treatment process, diagnosis or any other information, services or products you obtain through this website.

 

It is recommended that you discuss with your doctor about the information provided on or through this website.To read articles or other content from this website, it is recommended that you read the information carefully with a professional health care provider.

Privacy & Safety

PAYMENT METHODS

  • Credit / Debit Cards

  • PAYPAL

  • Offline Payments

bottom of page